Terms and Conditions

Terms and Conditions

Effective Date: 7/11/2025

  1. Overview
    These Terms and Conditions ("Terms") govern your use of Certified Value Store LLC’s website and services. By accessing our website or placing an order, you agree to be bound by these Terms.

  2. Products and Orders
    We offer consumer goods (e.g. mascara, foundation, primer) for purchase. All products are sold “as is” and subject to availability. We reserve the right to cancel or refuse any order at our discretion.

  3. Payment
    All payments must be made in full at the time of purchase. We accept major credit cards and secure online payments. All transactions are processed through a PCI-compliant third-party provider.

  4. Refunds and Returns
    We offer a 30-day return policy for unused and undamaged items in original packaging. Refunds are processed to the original payment method once items are received and inspected. Shipping costs are non-refundable unless the return is due to our error. All returned items must be returned to us at: 24204 Hollyoak L Aliso Viejo, CA 92656.

  5. Shipping
    We ship within the United States using reputable carriers. Estimated delivery times are provided but not guaranteed. We are not responsible for delays due to carrier issues or external circumstances.

  6. Customer Conduct
    You agree not to misuse our website or services. Fraudulent activity, chargebacks without cause, or abuse of the return policy may result in account termination.

  7. Limitation of Liability
    To the extent permitted by law, Certified Value Store LLC shall not be liable for any indirect, incidental, or consequential damages. Our liability is limited to the value of the product purchased.

  8. Privacy Policy
    We collect and process personal information in accordance with our Privacy Policy. We do not sell or share personal data with third parties without consent, except as required to process your order.

  9. Governing Law
    These Terms are governed by the laws of the state/province of California and any disputes will be handled in its courts.

 

General Billing Terms

1. Payment Authorization: By providing payment information, you authorize Certified Value Store LLC to charge the specified amount to your chosen payment method (e.g., credit/debit card, PayPal, or other accepted methods) for one-time purchases or subscriptions.

Currency: All transactions are processed in USD. Prices are inclusive of applicable taxes unless otherwise stated.

Security: We use secure, industry-standard payment processors to protect your payment information. We do not store your full payment details on our servers.

Failed Payments: If a payment fails due to insufficient funds, expired cards, or other issues, we may attempt to reprocess the payment. You are responsible for maintaining valid payment information.

2. One-Time Payments

Charge Timing: For one-time purchases, your payment method will be charged at the time of checkout, upon clicking "Complete Purchase" or equivalent.

Non-Refundable: Unless otherwise stated or required by law, one-time purchases are non-refundable. Please review our Refund Policy for details.

Order Confirmation: Upon successful payment, you will receive an order confirmation email with transaction details.

Pricing Errors: We reserve the right to correct pricing errors. If a product is listed at an incorrect price, we may cancel the order and issue a full refund or offer the correct price.

3. Subscription Payments

Subscription Agreement: By enrolling in a subscription, you authorize Certified Value Store LLC to charge your payment method on a recurring basis (e.g., monthly, quarterly, or annually) as outlined at checkout.

Billing Cycle: Subscriptions are billed in advance on the same day of each billing cycle (e.g., monthly on the 1st if you subscribed on the 1st). You will receive a billing confirmation email after each charge.

Price Changes: We may adjust subscription prices with 30 days written notice via email or account notification. Continued use after the notice period constitutes acceptance of the new price.

Cancellation: You may cancel your subscription at any time through your account dashboard or by contacting us at maria.ludwig@certifiedvaluestore.com. Cancellations take effect at the end of the current billing cycle, and no partial refunds are provided unless required by law.

Failed Subscription Payments: If a subscription payment fails, we will attempt to retry the charge 3 times over 7 days. If payment continues to fail, your subscription may be paused or canceled. You will be notified via email.

Renewal: Subscriptions automatically renew unless canceled before the next billing cycle.

4. Compliance and Disputes

Legal Compliance: Our payment processing complies with applicable laws, including PCI-DSS and GDPR. Your payment information is handled in accordance with our Privacy Policy.

Disputes: If you believe a charge is incorrect, contact us within 30 days of the transaction at support@certifiedvaluestore.com. We will investigate and respond within 7 business days.

Chargebacks: Initiating a chargeback without contacting us first may result in account suspension. We reserve the right to contest unauthorized chargebacks.